Telephone survey (CATI)
With our cloud-based telephone studio CATI on Demand – the first of its kind – we conduct national and international telephone surveys (CATI). Around 175 freelance interviewers work around the clock on your telephone surveys.
We provide you with the highest level of <strong>TRANSPARENCY</strong> <strong>QUALITY</strong> <strong>FLEXIBILITY</strong>
Quality
Through internal training processes and fair hourly rates, we ensure that our interviewers are well trained and highly motivated.
We are a member of Berufsverband Deutscher Markt- und Sozialforscher e.V. and always adhere to the ESOMAR guidelines, the applicable professional code of conduct and the BVM quality criteria.
Continuous monitoring
Thanks to the latest technology, the supervisors can follow every step of the interviewers in detail – live and retrospectively! Special live coaching features allow them to pass on tips and advice instantly. In addition to text messaging, a supervisor can speak directly to an interviewer to communicate important information immediately.
Transparency
As a customer, you have access to our system and can therefore obtain an overview of the current status of your project at any time. The Status Monitor provides a live view of how many interviewers are working on the project, how many interviews each interviewer has completed in their shift so far, and what quotas have already been met. A detailed sample protocol (exhaustion protocol) is available at the touch of a button.
