Industries /Healthcare

Telephone surveys among doctors, dentists and midwives.

Medical specialist groups are a demanding target group – with receptionists as a gatekeeper, limited time windows and specific technical vocabulary. Our interviewers are specially trained for these requirements.

Medical target groups

Doctors, dentists and midwives can only be engaged for interviews with the right conversation strategy. The route usually goes through the surgery – and therefore often through the medical receptionist or practice assistant as the first point of contact.

Our interviewers are specially trained to get through this first contact professionally and convincingly – respectfully, factually and with a clear benefit argument for the doctor.

Dentists and dental practices
Gynaecologists
Dermatologists
Oncologists and haematologists
Midwives (freelance and clinical)
General practitioners

Germany only

Due to the special requirements for interviewer training and sector knowledge, we conduct healthcare surveys exclusively in Germany. For international healthcare projects please contact us – we are happy to discuss alternative approaches.

Interviewer expertise – Healthcare
Gatekeeper competence – conversation strategy for first contact via medical receptionists and practice assistants.
Medical vocabulary – terminology for each specialist group: dentistry, gynaecology, dermatology, oncology.
Timing – surveys outside consulting hours, targeted appointment scheduling.
Adverse Event Reporting – interviewers regularly attend AE training courses.

Typical study content

Brand & product awareness

Aided and unaided awareness of medicines, medical devices and brands among defined specialist groups.

Tracking studies

Annual or semi-annual repeat surveys to measure the development of brand awareness and market position across multiple waves.

Prescribing & recommendation behaviour

Which products are preferred? What criteria drive prescribing decisions? Which information sources are used?

Customer satisfaction surveys

Satisfaction of doctors and pharmacists with products, field sales and support services from pharmaceutical companies.

Request a project

Tell us briefly about your project – we usually respond within 24 hours.