CATI Field Service · Hamburg

International B2B Telephone­Surveys – precisely conducted.

We collect data for market research institutes, agencies and companies – with native-speaker interviewers in over 30 countries, state-of-the-art technology and full transparency throughout the project.

What sets us apart

International

175 native speakers in over 30 countries – centrally managed and quality-controlled from Hamburg. Data hosted on German servers, GDPR compliant.

Transparent

Clients receive a personal report link for live questionnaire analysis – frequency counts per question in real time, available from the very first completed interview.

Specialised

Focus on B2B telephone surveys – particularly Automotive, Agriculture, Trades and Healthcare. No generalist approach, but industry knowledge built through experience.

Telephone surveys (CATI) as a cloud-based studio

With CATI on Demand we conduct national and international telephone surveys – fully cloud-based, with interviewers connecting from their home offices worldwide, under the same quality standards as a central studio.

Native speakers in over 30 countries

Exclusively native speakers – no outsourcing to third parties, central management from Hamburg.

Constant supervision

Supervisors accompany every interviewer live. Live coaching, real-time monitoring, quality log per interviewer.

CATI with Co-Browsing

For ad and concept tests: stimuli are shown securely to the respondent in the browser – no test studio required.

CATI in detail
175
Interviewers
worldwide
30+
Countries &
languages
10k+
Automotive interviews
per year
10+
Years of
experience

Target groups we know

Industry knowledge comes from repetition. We have been surveying workshops, farmers, tradespeople, doctors and B2B decision-makers for years – across Europe, in the local language.

02

Agriculture

Farmers and agricultural businesses – organic or conventional, in Europe and overseas.

Farm machinery Inputs International
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03

Trades

HVAC contractors, electricians and PV installers – tradespeople as an established target group.

HVAC PV installers Heat pumps
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04 · DE only

Healthcare

Doctors, dentists and midwives – annual tracking studies with medical specialist groups in Germany.

Dentists Specialist groups Midwives
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05

B2B general

Energy, retail, telecommunications and more. Reaching decision-makers nationally and internationally.

Energy Telecoms Retail
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All industries

Full overview of all industries and target groups for which we regularly conduct telephone surveys.

All industries

Live access to ongoing projects

Clients receive a personal report link for their project. No waiting for status updates – everything is visible at any time.

Current field status – completed and open interviews
Live questionnaire analysis – frequency counts per question in real time
Quota fulfilment at a glance
Available from the first completed interview
Quality assurance in detail
1

Briefing

Project-specific training for all interviewers. Hourly – not piece-rate – remuneration ensures care and motivation.

2

Monitoring

Supervisors accompany the entire field phase live and retrospectively. Live coaching directly during the interview is possible.

3

Data analysis

Already after 10% of interviews we check the data for plausibility and completeness.

Data quality through a systematic process

Quality is not created at the end of a project – it is built into every step from the start. Our three-stage process ensures that data is valid before it reaches the client.

BVM Corporate Member
ESOMAR guidelines
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Request a project

Tell us briefly about your project – we usually respond within 24 hours with an initial assessment.